Refund Policy

1. Merchant of Record

Payments for CrewWaypoint products are processed by Gumroad, Inc., who acts as the merchant of record for all transactions. Gumroad manages payment processing, tax collection, and refund administration on our behalf.

2. Our Refund Policy

We offer refunds in the following circumstances:

• Technical failure: If a purchased tool is inaccessible due to a technical fault on our end and cannot be resolved within 72 hours of your report, you are entitled to a full refund.
• Accidental purchase: If you purchased the wrong product (for example, purchased the same tool twice), contact us within 48 hours and we will arrange a refund.
• Non-delivery: If you did not receive account access after a successful payment, contact us and we will resolve this within 24 hours or issue a full refund.

3. Non-Refundable Circumstances

Refunds are not available in the following circumstances:

• You have accessed and used the purchased tool
• More than 14 days have passed since purchase
• You were not successful in a real-world airline interview (our tools provide preparation, not guaranteed outcomes)
• Change of mind after accessing the product

4. How to Request a Refund

Email hello@crewwaypoint.com with:

• Your registered email address
• The product purchased
• The reason for your refund request
• Your Gumroad order number (found in your Gumroad receipt email)

We will respond within 2 business days.

5. Refund Processing

Refunds are processed by Gumroad and typically appear within 5–10 business days depending on your payment method and bank.

6. Contact

For refund requests: hello@crewwaypoint.com